Twirltopin Shipping Policy

Effective Date: January 7, 2025

At Twirltopin, we are committed to delivering your artwork in a timely and secure manner. This Shipping Policy outlines the terms and conditions for shipping orders placed on our website twirltopin.com.

1. Shipping Locations

  • Domestic Shipping: We offer shipping within the United States, including all 50 states and U.S. territories.
  • International Shipping: We also offer international shipping to various countries. Shipping fees and delivery times for international orders will vary based on the destination.

2. Shipping Methods and Fees

  • Shipping fees are calculated at checkout based on your shipping address, the size and weight of the artwork, and the shipping method selected.
  • We offer various shipping methods, including standard, expedited, and express shipping. Delivery times and costs will be displayed during the checkout process.

3. Processing Time

  • Orders are typically processed and shipped within 2-5 business days of order confirmation. However, processing time may vary depending on product availability, custom orders, or other factors.
  • You will receive an email notification once your order has been shipped, along with tracking information if available.

4. Delivery Time

  • Domestic Orders: Delivery times for domestic orders typically range from 5 to 10 business days depending on the shipping method and your location. Expedited shipping options are available for faster delivery.
  • International Orders: Delivery times for international orders vary depending on the destination country and customs processing. Shipping may take between 10 to 21 business days. Please note that customs delays may occur and are beyond our control.

Please note that delivery times are estimates and are not guaranteed. Twirltopin is not responsible for delays caused by shipping carriers or customs processing.

5. Shipping Confirmation and Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number, allowing you to track the status of your shipment.
  • If you do not receive a tracking number or shipping confirmation, please contact our customer support team at info@twirltopin.com or (352) 241-7517.

6. Shipping Restrictions

  • Certain items may be subject to shipping restrictions or regulations, particularly for international orders. These restrictions may include the size, weight, or materials of the artwork. You will be notified if any items in your order cannot be shipped to your location.

7. Shipping Damages

  • While we take every precaution to package our artwork securely, damage during shipping may occasionally occur. If your order arrives damaged, please contact us immediately at info@twirltopin.com or (352) 241-7517 within 7 days of receiving your order.
  • Please include photographs of the damaged items and the packaging so we can investigate the issue and provide a resolution.

8. International Duties and Taxes

  • For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may apply. These fees are determined by the destination country and are not included in the purchase price or shipping fees.
  • Twirltopin is not responsible for customs delays or charges. Please check with your local customs office for more information on applicable duties and taxes.

9. Order Tracking and Issues

  • If you encounter any issues with your order or shipment, please contact our customer support team at info@twirltopin.com or (352) 241-7517. We will work with you to resolve the issue and ensure you are satisfied with your purchase.

10. Returns and Exchanges

  • For information regarding returns and exchanges, please refer to our Refund and Return Policy.

11. Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will be effective as of the date of posting.

12. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us:

Thank you for choosing Twirltopin. We look forward to delivering your beautiful artwork with care and efficiency.